Unable to access vault on Desktop

Bug Reports Closed
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1

What do you need help with?

I was invited to a space and I’m logged into my vault on Android, no problem. I downloaded the desktop version and have tried many times to use my key from the mobile version to access my vault on desktop. It appears to be endlessly loading. My key is accepted, but the … just blinks on and on.

I tried renaming the data folder, as recommended in a previous post, but it didn’t help.

Image or Video

Screenshot (339).png
Screenshot (339).png1920×1080 139 KB

OS

Windows 11

Anytype Version

0.54.2

Network Mode

Don’t know

Technical Information

OS version: win32 x64 10.0.26200
App version: 0.54.2
Build number: build on 2026-02-16 15:18:28 +0000 UTC at #b2bd40d7e4429cd9969a75a064db1f17407adb9a
Library version: v0.48.1

3

Hey, if renaming your data folder didn’t work, please try running the AnySync Netcheck tool and share the results with us.

Additionally, our engineers will need the accountSelect trace to troubleshoot the issue. The next time the app gets stuck, click Debug > Process in the menu bar and send us the trace file from that folder.