Membership Vault Page Not Loading

Bug Reports
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1

WHAT IS THE BUG

The membership page on my vault doesn’t load. Instead I keep getting an endless spinning wheel with a please wait, loading.

HOW TO REPRODUCE IT

  1. Go to Anytype menu > Settings > Vault.

  2. Click on the membership tab.

  3. ᅟSee an error of spinning wheel with text “Please wait, loading… Looks like there are connection issues, you can continue using Anytype meanwhile and come back in a bit.”

  4. ᅟI was able to provide a screen-shot of the bug, here it is:

    image
    image1256×610 52.7 KB

THE EXPECTED BEHAVIOR

I expect to be able to see my current membership tier and manage it appropriately.

TECHNICAL INFORMATION

OS version: win32 x64 10.0.26200
App version: 0.57.2-beta
Build number: build on 2026-09-22 08:12:41 +0000 UTC at #fa3b696c891ce1ba44ea0545de07b389de8f1d4c
Library version: v0.51.3
Anytype Identity: A7W9a9mX3MJbfx1J9x1uuWDWeXhx5CsVpstxuESBv4iXCRig
Analytics ID: McrVt3iWHfqWNpNRgd8urbnbDhoXsyodQa5obVk3h2stGNKp
Device ID: 12D3KooWJSv3tSghs4sUPWPXMKWPGR5MhAvYRWc6zvtbsb5xqy4a
Ethereum Address: 0xAB02F18E9d4aec5dde2b717Afd2e017CE6073288

2

Thanks for sharing this. We made a lot of updates to our membership system of late, we must have broken something.

3

Thanks for reporting! There is no regression, and payments nodes work normally. There is a problem of stale connections on Windows user-side, probably after a computer sleep. We will investigate this more. In the meantime, you can restart the app, it should help.

4

Can I ask you to send me Debug - Export log? It will help to investigate the problem. It doesn’t contain the actual data of your objects. You can send it to [email protected] or here in DM.

5

Thanks,
Export log wasn’t providing me with a “save as” dialog box, but export report was so I attached that in the email I just sent to support. Let me know if there’s anything further needed.

6

Having the same issue and thought it was just me. Bought a membership on Sep 25th to help support development for AnyTwo. I’ve been unable to activate the membership as the page doesn’t load on my mobile app or laptop. Tried different networks as well without any luck.

7

Has restarting the app helped you? We’ve been investigating this further.

8

In my case, restarting the app or even reinstalling did not fix the issue. On mobile, I just get an “unknown error” when inputting the membership code. On my laptop, it won’t even reach the membership page. Instead, it will continually show that it’s trying to load.

EDIT: Just to be specific, my mobile is Android and my laptop is a MacBook Air M5. Both have the latest Anytype and OS versions installed.

9

Ok, that’s very strange. Regardless, I’ll send you a DM where you can share your AnytypeID and email, I’ll make sure your account gets activated. Sorry about this bug.

10

Can you send some debug info to [email protected] or here in DM? It will help us a lot.

  • Debug – Generate report. It will generate a zip file.
  • Debug – Copy Network Logs. It will put network logs on the clipboard.
11

Sorry, been out of town recently. I don’t see an option to just outright generate a report on the debug menu on Mac, but I’ll DM you the network logs.