# Unable to access vault on Desktop

**URL:** <https://community.anytype.io/t/unable-to-access-vault-on-desktop/30214>\
**Category:** Closed\
**Tags:** Crash-or-Frozen, Windows\
**Created:** [February 25, 2026, 2:31am UTC](https://community.anytype.io/t/unable-to-access-vault-on-desktop/30214 "2026-02-25T02:31:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![alv](https://community.anytype.io/letter_avatar_proxy/v4/letter/a/eada6e/32.png) [@alv](https://community.anytype.io/u/alv)\
**Post date:** [February 25, 2026, 2:31am UTC](https://community.anytype.io/t/unable-to-access-vault-on-desktop/30214/1 "2026-02-25T02:31:47Z")

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### What do you need help with?

I was invited to a space and I’m logged into my vault on Android, no problem. I downloaded the desktop version and have tried many times to use my key from the mobile version to access my vault on desktop. It appears to be endlessly loading. My key is accepted, but the … just blinks on and on.

I tried renaming the data folder, as recommended in a previous post, but it didn’t help.

### Image or Video

 ![Screenshot (339).png](https://community-static.anytype.io/original/3X/d/b/db91904d85d7490f6dbc85ad72375fe151e98572.png)

### OS

Windows 11

### Anytype Version

0.54.2

### Network Mode

Don’t know

### Technical Information

OS version: win32 x64 10.0.26200  
App version: 0.54.2  
Build number: build on 2026-02-16 15:18:28 +0000 UTC at #b2bd40d7e4429cd9969a75a064db1f17407adb9a  
Library version: v0.48.1

---

<div class="post-metadata">

**Author:** ![Filip](https://community.anytype.io/user_avatar/community.anytype.io/filip/32/22248_2.png) [@Filip](https://community.anytype.io/u/Filip)\
**Post date:** [February 25, 2026, 1:24pm UTC](https://community.anytype.io/t/unable-to-access-vault-on-desktop/30214/3 "2026-02-25T13:24:29Z")

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Hey, if renaming your data folder didn’t work, please try running the [AnySync Netcheck](https://github.com/anyproto/any-sync-tools/blob/main/any-sync-network/README.md#any-sync-network) tool and share the results with us.

Additionally, our engineers will need the accountSelect trace to troubleshoot the issue. The next time the app gets stuck, click Debug \> Process in the menu bar and send us the trace file from that folder.