Not sure what to make of this. I got a new computer and decided to download and login to anytype again. (Stopped using anytype months ago when a bug made it open very slowly).
I thought downloading it onto a new computer would eliminate the problem I had previously of a very slow loading time and a constant “panic recoverd” signal. Instead what I’m receiving now is a defferent error message depending on where I try to log in.
If I try using my recovery phrase on the new computer an “invalid” error message pops up.
when I type in my recovery phrase into my phone’s app, it says “fetching account” and then an error comes up saying “trouble fetching remote accounts”… If I go on my old laptop the error I get after typing in my recovery phrase is “another process is using this Badger database error”
3 different devices 3 different error messages when inputting recovery phrase.
It IS the correct recovery phrase as I have access to both the phrase and the qr code from settings in the desktop version… but neither the qr code nor the phrase works for logging in.
Which version or the app are you using?
Hey, I would like to assist you to help you solve this problem.
- do you see “invalid recovery phrase” message? If yes, it means the format of the phrase is incorrect. It suppose to be the 12 english words in the BIP39 format
- on which mobile platform do you see "trouble fetching remote accounts”? Is it verbatim?
- If the account is loading slowly I can suggest you to update to the new version we are testing right now. I can send you details in DM. But first we need to solve first 2 points
I tried the update route already and it always says latest version.
Honestly, I’m afraid to reinstall anytype on my other devices anymore because all the changes I made on one computer did not sync at all on the other devices and not only that- They did not save after I logged out of anytype on the main computer DESPITE it saying that it was “synced” before I logged out.
Decided to uninstall Anytype using revo uninstaller (Some remnants were still keeping the problem even after re-installation)… Now that all the remnants are likely gone from my computer, I’ll reinstall it when that’s available to see if that helps.
You didn’t answer @requilence questions. Besides, you seems to have manage to login to your account since you know talking about sync issues, don’t you ?
Hi, I did say that I had already deleted and was waiting to be able to redownload it again. I couldn’t answer all the questions without the program being installed.
I solved this issue by using an uninstaller program that got rid of all traces of anytype in my devices. Including traces left behind by regular uninstall.
Then I re-installed and everything works great now.
@helloyellow thanks for the update and the explanation. I’m closing this topic as resolved, but feel free to flag this topic to be reopened.